FAQ's
📦 Shipping & Support Information
🌍 Do you ship internationally? What currency are prices in?
Yes — we offer worldwide shipping, and all prices are listed in USD.
⏰ When will my order ship?
We’re working quickly to get your order out.
Please allow 3–7 days for your HOLOBUD™ to ship.
If you haven’t received your tracking number after 7 business days, contact us at support@myholobud.com and we’ll take care of it right away.
💸 What if I’m not satisfied with my product?
We stand behind every HOLOBUD™ with a 100% Money-Back Guarantee for defective or damaged items.
Simply contact us within 30 days of delivery to request a return.
You’ll be responsible for your return shipping label. Once we receive your return, we’ll refund the full purchase amount.
Please include your name and order number inside the package for quick processing.
🛑 Can I cancel my order?
Yes — free cancellations are available before your order ships.
If your order has already shipped, please follow the return process above for a full refund once it’s received.
🏠I entered the wrong address — what should I do?
No problem! Email support@myholobud.com or reply to your order confirmation within 24 hours with your correct address.
If the order ships before the correction is made, we unfortunately can’t guarantee a refund.
đź“© Need additional help?
We’re here to assist!
Email support@myholobud.com and include your name, order number, and a short summary of your question for faster response.